Total Care Accident Repair Blog

Customer Service: A Top Priority for Auto Body Shops

Posted by Brian Bernard on Thu, Mar 22, 2012 @ 08:57 AM

I'm really proud of the feedback that our customers give us after their repair experience.  We give each of our customers a brief survey with an opportunity to give comments back to us.  The feedback helps us to get better at what we do and its very important to us.  But mostly we get words of kindness like this one:

 

"Total Care Accident Repair is a really great body shop!  Everyone was extremely pleasant.  They called me back right away to give me an update on my car.  I was expecting 2 weeks for it to be at the shop but took a couple of days!  I highly recommend this shop to anyone." Marisa D.

Customer Satisfaction

Thank you Marisa, and all of our customer who provide words of encouragement!

 

One of the ways we drive our satisfaction rate high is by keeping our customers informed.  We start by giving a Projected Completion Date to our customer on the first day.  I can't think of any shops that are able to do this.  Then we follow-up with a sequence of calls intended to update the customer so they know we are still on track.

Topics: auto body shop, customer service