Total Care Accident Repair Blog

Dent Repair: Getting Better is What We Do

Posted by Brian Bernard on Tue, Jun 12, 2012 @ 08:21 AM

Total Care Accident Repair is a pretty unique auto body repair shop in Raynham.  For six years our team has been studying the Toyota Production System and Lean Manufacturing Principles to aid us in documenting and improving the process of repairing cars in our collision center.  We continuously build and measure our processes with a focus on identifying and eliminating waste so our efforts add more value to customers. 


As we go through our journey, we meet people inside and outside of our industry who are working on the same things for their own businesses.  Recently we hosted a shop tour to members of the executive team from South Shore Hospital.  They too are driven to eliminate waste from their system so their customers can have a better experience.  Its funny but you wouldn’t necessarily expect hospital executives to tour a collision center in search of ways to improve hospital operations.

South Shore Hospital Tour(Richard Aubut & Joseph Cahill from South Shore Hospital tour Total Care in Raynham)

But alas, we really are in the same business.  Sure, my dented patient is made of steel and plastic versus the human kind, but there are many parallels including; 3rd party insurance pay, deductibles (copayments), Blueprinting (diagnosis of the underlying condition), creating a repair plan (care plan) to get the car (patient) well again, and having specialists from multiple departments work as a team with the goal of returning the car (patient) back to its normal functions as quickly as possible. 


Collaboration of this type is exciting.  We recognize that we learn when we teach.  We also gain from hearing the experiences of others.  We must always be looking for ways to get better at what we do, even by looking in unlikely places for answers.  Lastly it is important for businesses to work together in the community, especially when our success brings greater value to the community itself.  Keep getting better, it feels good.

Topics: auto body shop, dent repair