As we continue to get rave reviews and outstanding CSI scores from our customers I want to acknowledge and thank all of our business partners who work behind the scenes to help us provide you with the best collision repair experience possible.
If you used a basketball team as an analogy, Think of Total Care as the “point guard” of the repair process. Obviously we are responsible for repairing your vehicle but in order to deliver a truly outstanding customer care experience we have to assemble and direct a great team of vendors and suppliers who have the same customer focus that we have. There has to be a coordinated, team effort from multiple people and organizations to ensure a happy customer. The performance of the agent, the insurer, the tow company, the rental agency, the parts suppliers and the paint supplier are crucial to your satisfaction and our success.