Total Care Accident Repair Blog

Collision Repair - More Than Meets The Eye

Posted by Jack Lamborghini on Mon, Jun 18, 2012 @ 09:34 AM

As we continue to get rave reviews and outstanding CSI scores from our customers I want to acknowledge and thank all of our business partners who work behind the scenes to help us provide you with the best collision repair experience possible.

Total Care Team

If you used a basketball team as an analogy, Think of Total Care as the “point guard” of the repair process. Obviously we are responsible for repairing your vehicle but in order to deliver a truly outstanding customer care experience we have to assemble and direct a great team of vendors and suppliers who have the same customer focus that we have. There has to be a coordinated, team effort from multiple people and organizations to ensure a happy customer. The performance of the agent, the insurer, the tow company, the rental agency, the parts suppliers and the paint supplier are crucial to your satisfaction and our success. 

 

When Brian and I were in the “dreaming” stage of starting our business we came up with the name, Total Care, because that is what we are committed to providing to everyone in need of collision repair. And when we do a good job it’s often reflected in on-line reviews, CSI scores and genuinely happy customers. We really appreciate all of the accolades we get but we want you to know that there are a whole bunch of people that you will never meet who are an integral part of our team and your customer care experience. So a special thanks to all of our vendors who work diligently behind the scenes to make it possible for us to deliver Total Care to all of our customers. Like most things in life, there is more than meets the eye when it comes to a quality collision repair experience. 

Topics: auto body, auto body shop, customer service