“So I was in a fender bender. I didn’t think it was that big a deal, so I just went to a local body shop. Before the mechanic even got started, I asked how much will it cost to fix this?” Brian laughed. “They gave me a guesstimate that was just about $400. So I left the car there, not exactly thrilled, but feeling like I knew what to expect.”
When Brian returned to pick up his car, he got some unpleasant news. “Apparently there was mechanical damage that I couldn’t see,” he said. “Supposedly. And they fixed this, without asking me first, and now I owed them well over a thousand dollars. Let’s just say I wasn’t happy.”
How can you avoid this kind of surprise charge when you’re having your car fixed after an accident?
Well, as a collision repair shop near Middleboro, we don’t believe in guesstimates. It causes confusion and upset that can be avoided simply by doing the job right.
Here’s how we do it. When a car is brought in after an accident, we do a bumper to bumper, top to bottom inspection of the vehicle. Our skilled technicians examine everything, including the vehicle’s mechanical components, body, and glass. Only after this process is done do we create a detailed estimate that spells out what needs to be done and what it will cost to have it repaired.
Yes! This process does take a little longer than a guesstimate. But unlike the guesstimate, our estimates are fact based and reliable. Furthermore, if during the course of repairing your vehicle, an issue is found that needs attention, our team does not proceed with those repairs until you’ve been appraised of the issue, what your repair options are, and what those repairs will cost. While our auto repair and body work skills are top notch, it is our communication and customer service skills that keep Middleboro drivers choosing us when they need repairs.
