Recently had our 2023 KIA repaired from an auto accident, I will say the customer service was excellent keeping me informed. The repairs I can honestly say the car looks brand new and you would never know it was hit. I have family in the Auto Collision Business so how I was treated was exactly how you should be. Highly recommend Total Care Accident Repair.
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Cheryl Glass
2/21/2024
I cannot say enough amazing things about this place. I had an accident on 12/9 in which my car was hit by a drunk driver while legally parked on a side street. As I have taken my cars to Mastria to be serviced, I contacted their collision line for guidance as I was having numerous issues with the at-fault insurance company. Pedro, Brian and Evelyn were my support system throughout this 4 week ordeal for a settlement. They set up the tow to pick it up and even contacted the insurance adjuster to have them cancel theirs. Pedro had also warned me that the adjuster would call me in an effort to convince me not to have it sent there. They made sure to communicate every single detail and update. They also gave me several moments to vent and offered sound advise on how to proceed. I highly recommend this place. They are very caring individuals who are personable and extremely knowledgeable with how to navigate difficult pathways when dealing with situations such as mine. Their pricing is very fair and they keep you informed every step of the way. I will definitely be recommending Total Care to anyone who needs any type of body work! I deeply appreciate each of you and cannot thank you enough.
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Yvonne Parnther
1/14/2024