Frequently Asked Questions
Do I have to use the body shop my insurer recommends?
As a consumer, you have the right to choose your repair facility. But choose wisely! All repair shops are different. Check their reputation. Ask them if they have access to manufacturer repair procedures. Do they have I-CAR Gold training recognition? Do they have an electronic measuring system and frame straightening capability? What kind of vehicle diagnostic scan tools do they use? What certifications do they have? What is the warranty? A good shop will have all of this to ensure SAFE repairs are being performed to your car.
Are you open Saturday?
Yes, we’re open from 8:00 am – noon. But please call ahead on holiday weekends in case the office is closed on Saturday.
Will the parts be ordered before I drop my vehicle for repair?
When it makes sense, we will pre-order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off. However, much of the time your repair will benefit from a proper dismantle to identify hidden damages so a thorough parts order can be placed. This enables us to provide quicker turnaround time.
If my vehicle’s frame is damaged is it a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Can you match the paint color?
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
Can I get other service work done on my vehicle while it is in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How long will the repairs to my vehicle take?
Your adviser can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service when it is necessary.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be updated on the repair status throughout the repair process and notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. We guarantee all repairs with a Lifetime Written Warranty. We stand behind our service 100%.
Do I have to pay a deductible?
The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. We will be happy to assist you to find the status of any deductible being applied to your claim.
Who do I pay my deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
Most of the time, insurance checks are made payable to Total Care. But deductibles and other payments are typically made with a major credit card. We accept Visa, MasterCard, & Discover. Cash and bank checks are also welcome. We do not accept personal checks.
What are Betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I wash my car?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean fresh water.
- Wash your vehicle in the shade
- Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
- Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.