Frequently Asked Questions

As a consumer, you have the right to choose your repair facility. But choose wisely! All repair shops are different. Check their reputation. Ask them if they have access to manufacturer repair procedures. Do they have I-CAR Gold training recognition? Do they have an electronic measuring system and frame straightening capability? What kind of vehicle diagnostic scan tools do they use? What certifications do they have? What is the warranty? A good shop will have all of this to ensure SAFE repairs are being performed to your car.

Yes, we’re open from 8:00 am – noon. But please call ahead on holiday weekends in case the office is closed on Saturday.

When it makes sense, we will pre-order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off. However, much of the time your repair will benefit from a proper dismantle to identify hidden damages so a thorough parts order can be placed. This enables us to provide quicker turnaround time.

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system , can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

Your adviser can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service when it is necessary.

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

You will be updated on the repair status throughout the repair process and notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Yes. We guarantee all repairs with a Lifetime Written Warranty. We stand behind our service 100%.

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. We will be happy to assist you to find the status of any deductible being applied to your claim.

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

Most of the time, insurance checks are made payable to Total Care. But deductibles and other payments are typically made with a major credit card. We accept Visa, MasterCard, & Discover. Cash and bank checks are also welcome. We do not accept personal checks.

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.