Super knowledgable and professional. Very thorough.

While I always refer to them when choosing a provider , I don’t often leave online reviews. Like most people,... read moreWhile I always refer to them when choosing a provider , I don’t often leave online reviews. Like most people, I guess, I only take the time if the service and quality was terrible or if they really knocked it out of the park. My experience with Total Care was definitely a home run. We chose them primarily because they were factory certified by our trucks manufacturer and given that the vehicle was less than a year old, we wanted the highest quality repair. Total Care delivered on their promise to make the truck look “awesome”. The repair, while not extensive, did involve cutting an entire large body panel off and replacing it. I was a little terrified that the truck would look like one of those cars we’ve all seen, where the color of one door or fender just isn’t quite perfect. Not this time. It’s flawless. No way to tell it was repaired at all. The job was completed earlier than promised, Brett called me every couple days with updates, and they took care of all the red tape with the insurer. If I had any criticism, it would be that I felt like their business model is to pad the bill a little to wring every dollar out of the insurance company by adding extra labor charges to the bill, or replacing moldings, hardware etc. that could be reused. $37 for a fuel cap. Insurance is a scam anyway so I’m glad to see someone benefit from the premiums I pay. I’d be angry if I was paying out of pocket and wasn’t responsible for only my deductible. read less

I have never been to a more professional auto body shop.... The work is always done right and it shows... read moreI have never been to a more professional auto body shop.... The work is always done right and it shows off the amount of pride that they put into every job.... The only people I trust with my car, hands down. read less

Great group of people over here. I was in an accident where the person behind rear-ended me and had... read moreGreat group of people over here. I was in an accident where the person behind rear-ended me and had to get about 9k worth of work done. They were up front and on time with everything they said. I highly recommend them, it looks like nothing ever happened. read less

Initially I went to a couple body shops , searching for the right one where the truck is brand new... read moreInitially I went to a couple body shops , searching for the right one where the truck is brand new and being lightly seasoned dealing with situations like this.Finally came across total car care , and immediately came off as professional and continued to do so thru the 3 wks they had my truck. Got it back and they did an excellent job , I did notice two things and the owners agreed to take care of it.Very shocked at this point. PROBABLY THE ONLY TRULY STAND UP SHOP IN THE STATE ! thank you again. read less

Total Care indeed did take good care of me from day one of the drop off for vehicle body repair.... read moreTotal Care indeed did take good care of me from day one of the drop off for vehicle body repair. They kept me informed of the entire process. They assisted with securing a rental car. They communicated optimally with my insurance claim agent. I’d highly recommend them! read less

Professionals all the way! Completed work in a very timely manner. Car looks brand new. They clean the inside of... read moreProfessionals all the way! Completed work in a very timely manner. Car looks brand new. They clean the inside of your car when finished which adds a nice touch! Reasonably priced! Friendly customer service! read less

Brett was Very knowledgeable,explained everything, in terms I understood. Very professional. Kind and understanding.

This company did an amazing job on my car. They were very professional and explained everything that they were... read moreThis company did an amazing job on my car. They were very professional and explained everything that they were going to do. I would definitely recommend them to anyone in need!! read less

Excellent Customer Service, Extremely Knowledgeable, Excellent up to date status on your vehicle while being repaired, Recommended to all who... read moreExcellent Customer Service, Extremely Knowledgeable, Excellent up to date status on your vehicle while being repaired, Recommended to all who need work done to there vehicle. read less

So let me start off with that I’ve never been in an accident before and I ended up hitting a... read moreSo let me start off with that I’ve never been in an accident before and I ended up hitting a deer. Nothing too major but I had no idea where to even start. I did some research and Total Care seemed like the best option especially because they work with Mastria and that’s where I bought my car. I called and talked to Brett who literally took 10-15 minutes on the phone and explained every last detail of how it works and answered every one of my questions.I dropped my car off and again he walked me through everything. Walked around the car to go over it all and I was on my way. Some parts took awhile to come in (no fault of their own. Covid backed up everything) but Brett was always keeping me in the loop to the status of my car. When he said he thought it would be done, boom that exact day he called and said it was all set. Went there and again, he went through every single thing they did and why. They leave no stone unturned and I’ve honestly never had better customer service from ANYWHERE. Most importantly my car came out PERFECT. They fixed everything and looks like the day I bought it. I can not recommend Brett and the guys enough from Total Care. They guarantee their work for life and stand by their product. 5 stars in every aspect. read less

I brought my F250 work truck to Total Auto Care tohave it fixed after an accident. I found them tobe... read moreI brought my F250 work truck to Total Auto Care tohave it fixed after an accident. I found them tobe very thorough and I was given a time frame ofwhen the work would be done. I received updatesof the progress during the week. When I got the truckback the bodywork was flawless, like it never even happened. I would highly recommend Jack and hiscrew for your accident repair! read less

Great customer service. Amazing results. Highly recommend

These guys are Pros! Fully restored my 2017 Kia Sorento back to brand new condition after a fender bender.... read moreThese guys are Pros! Fully restored my 2017 Kia Sorento back to brand new condition after a fender bender. Absolutely beautiful work. Shop is clean organized and efficient. My car was ready a full 6 days early! Many thanks to Jack L. and Brett B. for their helpfulness and transparency with working with my Insurance Company. I would highly recommend Total Care Accident Repair for your Auto body repairs. They were friendly, helpful, and professional and ensure quality results. read less

I was very impressed with Total Care from the very first phone call I made. I was treated with kindness... read moreI was very impressed with Total Care from the very first phone call I made. I was treated with kindness and respect. They were up front about how long the process would take. They did an amazing job on my car and the car was returned to me as promised. The entire staff was courteous and just a pleasure to work with. I would highly recommend them if you need auto body work for your car. read less

The people at Total Care were very professional, polite and helpful. We were in an accident and brought our van... read moreThe people at Total Care were very professional, polite and helpful. We were in an accident and brought our van there for body work. Jack gave me a tour of the shop and explained how everything worked. Due to extra damage that was found our insurance company decided to total our van. Jack and the crew helped and guided us on what to do and say to make sure the insurance company didnt try and take advantage of us, which they were. Thanks to the caring and professional guidance we were able to get more than what insurance company was trying to offer. I absolutely recommend them for any work and their genuine care for their customers. read less

I had a wonderful experience with Total Care Accident Repair. Brian was very attentive to what I needed fixed... read moreI had a wonderful experience with Total Care Accident Repair. Brian was very attentive to what I needed fixed after a fender bender and went above and beyond to find parts within my budget. My car looks fantastic. You'd never know I was in an accident.He also took the time to explain each line item in my bill, in a professional and respectful manner. Some auto shops try to take advantage of people that they think won't understand what's required to keep a car running and repair them e (often targeting women) but that was the complete opposite of my experience with Total Care Accident Repair. Well done!!! read less

I was very pleased with the service I received. Everyone was pleasant and kept me updated thru the whole... read moreI was very pleased with the service I received. Everyone was pleasant and kept me updated thru the whole repair of my vehicle. I would recommend Total Care to all of my friends. read less

best service n professionalism

Excellent customer service from all in the front office. Helped me handle my rental and insurance company claim, and my... read moreExcellent customer service from all in the front office. Helped me handle my rental and insurance company claim, and my vehicle came back cleaner then the day I purchased it. Thank you for the quality work and going above and beyond. read less

They were awesome! They called me every few days and updated me, answered all questions and even sent me videos... read moreThey were awesome! They called me every few days and updated me, answered all questions and even sent me videos of the progress!! read less

This is my 3rd time using this auto body shop and my car(s) always come out looking brand new. ... read moreThis is my 3rd time using this auto body shop and my car(s) always come out looking brand new. Highly recommend. read less

Brian and his team here are amazing, easy to talk to and very transparent with all the steps throughout the... read moreBrian and his team here are amazing, easy to talk to and very transparent with all the steps throughout the experience. Updates were great and the work is flawless. Made my car look showroom ready again. Great to do business with. Hope I don't ever have to go back but if so, glad to work with them again. read less

They did a great job repairing my car and kept me appraised of everything every step of the way and... read moreThey did a great job repairing my car and kept me appraised of everything every step of the way and even finished slightly ahead of their original estimate. They completely dealt with the insurance company and the car rental for me making the whole process seamless. read less

Excellent service. Total Care handled the insurance company and kept us informed throughout the process and work was completed by... read moreExcellent service. Total Care handled the insurance company and kept us informed throughout the process and work was completed by the original date they gave us. Jack and Brian are very professional and great to work with. Car came back as good as new. read less

Great folks, who care!

This was my first time having to deal with a car accident and all of the repairs/insurance/rental components that it... read moreThis was my first time having to deal with a car accident and all of the repairs/insurance/rental components that it entails. The entire staff at Total Care couldn't have been any more helpful, knowledgeable, and accommodating. They walked me through the whole process, kept me posted with updates on the vehicle, even with detailed voicemails when I was not available. I would recommend Total Care to anyone looking for a quality business to help with collision repair. read less

These Guys are the Real Deal Unbelievable Quality Workmanship!!

This is my third repair with Total Care. Great work as always and outstanding customer service.

Very professional. Great advice on handling insurance companies. They did a great job. Car looks like new.

Always does a great job on my Subaru. Never an issue and staff is always friendly and professional. They take... read moreAlways does a great job on my Subaru. Never an issue and staff is always friendly and professional. They take care of the estimates and car rental details. They also do a really great mini detail for fair price. read less

Car looks great. Very happy with it . They keep you up to date on progress. Great place if care... read moreCar looks great. Very happy with it . They keep you up to date on progress. Great place if care you how your car looks when done.Thx guys read less

I can’t think of a single thing they could’ve done to improve my experience. Total professionals, kept me up to... read moreI can’t think of a single thing they could’ve done to improve my experience. Total professionals, kept me up to speed the entire time. I’m super happy with their work. read less

Knowledge staff, thorough, kept me updated as to the progress of the work. Professional and friendly. Have used... read moreKnowledge staff, thorough, kept me updated as to the progress of the work. Professional and friendly. Have used this repair shop several times and have never been disappointed in the work performed on my car. read less

I've now been through the accident-insurance-rental-repair cycle twice with Total Care and couldn't recommend them more. They make a... read moreI've now been through the accident-insurance-rental-repair cycle twice with Total Care and couldn't recommend them more. They make a painful experience become seamless. Their work appears flawless and their customer service/regular updates are just right. If you get whacked, let Total Care mend your wounds! read less

Great work and fair pricing.

Wonderful experience with Total Care. They fit me right into their busy schedule and returned my car looking even better... read moreWonderful experience with Total Care. They fit me right into their busy schedule and returned my car looking even better than before. Can't say enough good things about these guys - especially Brian! read less

I hit a deer a few years back and it did quite a bit of damage. Total care brought my... read moreI hit a deer a few years back and it did quite a bit of damage. Total care brought my car back to life. I have used Total care more than once and was equally pleased with the service, quality, repair, and time involved! Highly recommend! read less

Total Care has excellent service! Great Job Always!!! Will recommend to family & friends. Looking to get your... read moreTotal Care has excellent service! Great Job Always!!! Will recommend to family & friends. Looking to get your vehicle repaired, Look there first! Patricia in Raynham read less

I have been going to Total Care for a few years now and I will never go anywhere else. Not... read moreI have been going to Total Care for a few years now and I will never go anywhere else. Not only is their work on cars terrific, but their customer service is outstanding as well. They take care of everything for you, so that your experience is as painless as possible. From dealing with your insurance company to finding you a rental car, they handle everything. They are in constant contact with you, so that you know what is being done to your car and when the job will be finished. I highly recommend Total Care to anyone who is looking to have work done on their vehicle. read less

Professional service team! Great work and they thoroughly review everything with you. The step by step guidance, calls about the... read moreProfessional service team! Great work and they thoroughly review everything with you. The step by step guidance, calls about the progression of the work being done and eta of finishing along with the mannerisms makes this place the go to for all you repair needs! read less

Excellent service from the first phone call to delivery. They take good care of you and your car. ... read moreExcellent service from the first phone call to delivery. They take good care of you and your car. I've been there twice now in a year and in both incidents I received the same excellent service. read less

Great service. Hope they have Pckup option for local clients

Super easy to work with, excellent Results.

It took quite a while to get my car into the shop, but it was well worth the wait.... read moreIt took quite a while to get my car into the shop, but it was well worth the wait. My car's exterior looks just as it did before the accident and has been operating with no issue. I was impressed that it was returned with a cleaner interior than how I had left it. The staff were extremely communicative and polite throughout the entire repair process, and gave me a full review of the itemized costs upon pick up. I hope that I will not need their services again, but I would recommend their services to anyone. read less

Great experience from start to finish.

Nice work done on time and friendly people

I went to Total Care to get my car mirror fixed. The staff was very friendly and helpful. They... read moreI went to Total Care to get my car mirror fixed. The staff was very friendly and helpful. They fixed the mirror at no charge. Definitely would recommend them. read less

I had a very positive experience with Total Care Accident Repair! Personnel were friendly, helpful and professional in every... read moreI had a very positive experience with Total Care Accident Repair! Personnel were friendly, helpful and professional in every way. The final effect was as good as new. They worked with the insurance company to provide me with a rental car so that the interruption to my life was greatly minimized. I would recommend them and will use them again, should the need arise! read less

I was very impressed with the courtesy and professionalism of this repair shop. When I first arrived I wasn’t sure... read moreI was very impressed with the courtesy and professionalism of this repair shop. When I first arrived I wasn’t sure what to expect because I never had to go through this typ of situation. They took time to explain everything to me as well as constant phone calls keeping me updated on the status of the work being done on my car. When the work was completed on my car it looked just as nice as the day I originally purchased the car! If you didn’t know I had repair work done, you’d swear the car looked like brand new, like it just rolled out of the dealership! I was very impressed! Between the professionalism of the staff and the work that was performed I would highly recommend Total Care to anyone! read less

Best place around. Never going to bring my cars anywhere else again. Best work I’ve ever seen.

My 4runner was rear ended in traffic and needed serious work, Jack and the crew at Total Car Care... read moreMy 4runner was rear ended in traffic and needed serious work, Jack and the crew at Total Car Care took care of everything from dealing with the insurance company to setting up a rental car. My experience could not have been better! The best way to describe their work is that you can not tell what was repaired and what came from the factory. The little rubber plug that goes in the hitch was damaged and they even thought to replace it! Their customer service is so far ahead of what I’ve received in other businesses , I just had to write this review so others can benefit. read less

Great service - thank you.

I recently retired and bought a brand new car to celebrate. 500 miles later ...WHAM... rear ended with an enormous... read moreI recently retired and bought a brand new car to celebrate. 500 miles later ...WHAM... rear ended with an enormous amount of damage. Well I lost that lovin’ (my new car) feeling and thought I could not get it back. Total Care told me they could make it like it never happened and they sure did! I got that lovin’ feeling back. These guys are friendly, professional and honest. They are the best at what they do! read less

Jack Lamborghini and Brett Bernard are the measuring stick of great customer service. Turn around time was rapid. Communication was... read moreJack Lamborghini and Brett Bernard are the measuring stick of great customer service. Turn around time was rapid. Communication was world class. I’ll be back to treat my headlights and detail the interior. read less

The work they did to my car was incredible and the customer service was even better. They kept me in... read moreThe work they did to my car was incredible and the customer service was even better. They kept me in the loop every step of the way and were always polite and courteous. I would absolutely recommend them to friends and family. read less

Great joint, experienced staff, awesome customer service.

Total Care is the best auto body around! Quality of work is outstanding and customer service goes above and beyond.... read moreTotal Care is the best auto body around! Quality of work is outstanding and customer service goes above and beyond. They deal with all insurance issues, communicate any issues/new findings in a timely manner and have answers on how to overcome them. I would highly recommend them. read less

They do the best work and are very courteous!

The team at Total Care was awesome during the whole process. They kept me informed with phone calls and even... read moreThe team at Total Care was awesome during the whole process. They kept me informed with phone calls and even gave me a complimentary detail! I could not be happier with the way my vehicle came out and I would highly recommend them! read less

Very timely and orderly operation. Highly organized and great communication. I was told when to expect my car back and... read moreVery timely and orderly operation. Highly organized and great communication. I was told when to expect my car back and it was delivered early. The work was flawless and looked as if the damage was never there. Would definitely recommend their services. read less

Awesome service.

Professional and great communication every step of the way. Worked really well coordinating through insurance to get everything completed. Car... read moreProfessional and great communication every step of the way. Worked really well coordinating through insurance to get everything completed. Car looks beautiful and all the employees there were a pleasure to work with. Thanks! read less

Fantastic work. Kept me up to date on repairs and finished when promised. Highly recommend!

The staff were very polite and helpful. They also helped me with information to settle my insurance claim.

This is my third repair with Total Care. Great work as always and outstanding customer service.

So easy to deal with, tons of communication, they really made sure the details are taken care of. Highly recommended...thank you!

I had minor damage to the front wheel well and they were able to order the parts and complete the... read moreI had minor damage to the front wheel well and they were able to order the parts and complete the service before the other repair shop even returned my call. read less

Extremely nice staff. Work is top notch and they don’t try to nickel and dime you. Would highly recommend... read moreExtremely nice staff. Work is top notch and they don’t try to nickel and dime you. Would highly recommend this place to everyone. read less

Their immediate attention to my needs was highly appreciated.Their operation is setup to handle any car rental needs. They handle... read moreTheir immediate attention to my needs was highly appreciated.Their operation is setup to handle any car rental needs. They handle all the insurance and adjuster interaction directly. They used high quality parts and paint materials. Their excellent workmanship is consistent with other work I had previously done by them.They did excellent warranty work.The vehicle was restored to its original like-new condition.They performed in a highly exemplary manner consistent with professional service and highest quality of work deserving of highest recommendations.My thanks to all the employees of Total Care. read less

Fantastic customer service and first rate quality of work. Would recommend them every day and twice on Sunday!

Although my car was totalled, the folks here were great to work with through the process. I would highly recommend them.

Great experience and great work. Thank you!

This place is the best. They go above and beyond to keep you informed with what is going on with... read moreThis place is the best. They go above and beyond to keep you informed with what is going on with your vehicle while in the shop. They're very knowledgeable and helpful with any questions I had about the process. I wouldn't trust anyone else with my vehicles. They care about their customers and doing what is right for their customers. I can't recommend this shop enough. read less

Total Care Accident Repair did great work on my car! They took care of my rental for me through my... read moreTotal Care Accident Repair did great work on my car! They took care of my rental for me through my insurance and made everything hassle free. read less

Excellent service and quality repairs

Incredible service! I've had a few shops repair cars over the years and total care had my car towed to... read moreIncredible service! I've had a few shops repair cars over the years and total care had my car towed to their shop in just under a few days, with extensive work done in very little time. They keep you posted at all stages as well, I never felt as if i had to go out of my way for an update. ***Bonus points! = my car came back detailed, which was much cleaner than i left it! Great job all around from the front desk to the body shop! read less

They did a great job on my car. And had it done 3 days ahead of schedule

Excellent work. Curteous staff

Great service

The most magnificent word you can use when talking about body work is "painless". That's what these guys are.... read moreThe most magnificent word you can use when talking about body work is "painless". That's what these guys are. They're also professional and communicate any and all details. They took care of all my insurance company interactions and even my rental car. A+You don't want to experience extensive car damage but if it happens, Total Care is the place to call. read less

Amy was extremely helpful and the service was way better then any other place I’ve ever been. Greatly appreciate... read moreAmy was extremely helpful and the service was way better then any other place I’ve ever been. Greatly appreciate all the hard work they do. Amazing staff and quality work! read less

Awesome customer service and fast repairs!

I've had my car fixed here from multiple accidents including one that had thousands in damage to the entire passenger... read moreI've had my car fixed here from multiple accidents including one that had thousands in damage to the entire passenger side and my car still looks brand new great work and paint job! read less

Spoke with Brian Bernard took great care of my me and my truck definitely got a repeat customer VERY fair... read moreSpoke with Brian Bernard took great care of my me and my truck definitely got a repeat customer VERY fair price and told me everything they had to do no guesswork on the price read less

I can't give these guys enough praise. Unfortunately, I've had to bring 2 different vehicles for significant repairs. Both experiences... read moreI can't give these guys enough praise. Unfortunately, I've had to bring 2 different vehicles for significant repairs. Both experiences were great. Hopefully you don't find yourself in a situation where you need a top notch body shop, but if you do... these guys are it. You won't be disappointed. read less

I got in an accident for the first time and wasn't sure where to take my car or how to... read moreI got in an accident for the first time and wasn't sure where to take my car or how to deal with insurance. Luckily I heard about these guys and they literally took all matters in their hands. They made the whole process seamless and the end result was incredible! The staff is extremely professional, helpful and their mechanics are highly skilled. Five stars and beyond for these guys! read less

Extremely professional and updated me all the way through the repair of my vehicle as well as gave me a... read moreExtremely professional and updated me all the way through the repair of my vehicle as well as gave me a great deal for my rental. read less

Very courteous staff with a quality driven work ethic. They instill confidence when you are shaken from damage

I was rear ended with minimal damage in my new car and brought it here for repairs. From the first... read moreI was rear ended with minimal damage in my new car and brought it here for repairs. From the first phone call they were amazing and genuinely cared about my damage and situation. I spoke on the phone mostly with Brett (or Brent, I'm sorry I cannot remember) and he was AWESOME. He was personable and very accommodating and helpful. They had the rental car delivered right to the shop and it was ready to go within 20 minutes of me being there and I was on my way. The car was ready a day before expected and the job they did on it was incredible. I received multiple phone calls with updates from Brett and from Brian on the cars status throughout the process. I will recommend this place to anyone looking for repairs big or small. They made the whole process VERY easy! Thank you guys :) read less

AMAZING customer service, FAST service, and genuinely cared about my concern to keep costs down. I was truly, and... read moreAMAZING customer service, FAST service, and genuinely cared about my concern to keep costs down. I was truly, and gratefully surprised at how accommodating they were with scheduling, their straightforward assessment and approach to finding resolution for the car damage. COMPLETELY IMPRESSED! read less

High quality workmanship, friendly, courteous, knowledgeable.

Professional and quick, great work, very nice.

Total Care went above and beyond to make this unfortunate accident a painless experience. They provided great communication, quicker... read moreTotal Care went above and beyond to make this unfortunate accident a painless experience. They provided great communication, quicker than expected repair time, and excellent work. I will definitely be a return customer, if unfortunately another accident were to occur. read less

All around great

You guys/gals do great work-you held our hand thru the process-you will get my highest recomendation to anyone needing body... read moreYou guys/gals do great work-you held our hand thru the process-you will get my highest recomendation to anyone needing body work.
thx read less

These guys do a great job - exceeding my expectations every time we have had to have repairs done (unfortunately,... read moreThese guys do a great job - exceeding my expectations every time we have had to have repairs done (unfortunately, this has been more times than I care to mention!). Plus, everyone I have referred there has been really happy with the quality of their work. read less

Our insurance company wanted us to use one of their "preferred" repair shop, but the online chatter for that place... read moreOur insurance company wanted us to use one of their "preferred" repair shop, but the online chatter for that place was not very good. Then I found the reviews for Total Care Accident Repair and insisted I wanted to go to them, and the buzz online is all true. Jack Lamborghini and his staff could not have been nicer and are true professionals. They explain everything fully, offer you options, and kept us updated every other day as to where they stood with the repairs on our car. When we could not get there exactly before closing time, they stayed open later to accommodate us. If your insurance company says they cannot give a lifetime guarantee on their work, no worries, Total Care will stand by their work themselves. This place will blow you away with their all around customer service, you won't be disappointed! read less

Excellent experience, great communication, helpful. Repairt timeline quick!Quality of work appears first rate, sight lines tight, parts sourced primarily OEM,... read moreExcellent experience, great communication, helpful. Repairt timeline quick!Quality of work appears first rate, sight lines tight, parts sourced primarily OEM, paintwork well blended.I would recommend this body shop based on my experience. read less

This business is phenomenal! The friendliest and best service you could ask for. After having an accident I decided to... read moreThis business is phenomenal! The friendliest and best service you could ask for. After having an accident I decided to use TCAR because my insurance company guaranteed their work and that I wouldn't have any additional cost if I did. The initial estimate was $1500. After taking it to TCAR they found $4300 worth of damage and repaired everything. They explained all the damage and gave a very detailed breakdown of the repair and costs. I would HIGHLY recommend them. They even gave me a ride back to my house after I dropped the car off. This is by far the most thorough, professional and friendliest repair shop I have ever come across.Do yourself a favor and use these guys the next time you need a repair. read less

I am so unbelievably impressed with Total Care Accident Repair, located in Raynham, MA. I wanted a free estimate... read moreI am so unbelievably impressed with Total Care Accident Repair, located in Raynham, MA. I wanted a free estimate on how much it would cost to do body work on a 1995 Isuzu Trooper. The rear quarter panel of the vehicle, including the gas cover, bumper, and rear lights were all in tough shape -- bent, banged in, jammed, broken, and/or hanging off due to an accident that occurred in New England’s last blizzard. I found Total Care via the google search engine and I initially chose it because it was nearby to where I lived. Now, however, I would choose it not just on that reason alone, but because of the honesty, professionalism, and quality of care I received.

In the middle of the night, I initially made contact with the business through their convenient website which allowed me to send them a message to describe my problem in order to schedule an appointment. To my pleasant surprise, I received a phone call from a friendly professional just hours later AND immediately after the business opened for the day. I honestly figured it would take a few days to get a call, especially during a holiday week, so I was really impressed by this. We reviewed the damage briefly over the phone and they were extremely flexible in scheduling the date and time for the appointment for my free estimate.

I arrived to the appointment late and no one there made me feel bad about that. They welcomed my 4 year-old daughter and I with smiles and even offered my daughter a juice box from their fridge (talk about catering to kids too!). My car was then assessed and I was informed that the cost to replace the damaged quarter panel would be over $4K and therefore, my car was totaled in that my car is probably not worth over $1K. Instead of trying to sell me on why I should get the repairs done, they instead tried to figure out a creative, practical solution to the problems at hand. For sure, these guys were experienced and talented in that they were able to think outside the box on each and every issue. Not only this, they immediately started working on these solutions and it was now near dusk and the business was almost closed for the day. Talk about great customer service!!! For example, one large problem I had was that the gas cover was so badly banged in that I could not get it open in order to get gas into the car. They immediately identified a solution and resolved this problem among several others. Since it was now dark, they asked if I could bring the car in the next day so that they could do a few more things to ensure that the car was functional and safe to drive.

As if I am not already delighted and beyond thrilled with their service, I was met with yet another surprise the next day in that after they put the finishing touches on their work, they did not ask for or want any money for ANY of the work they did on the car. It truly is unbelievable!!! I am still trying to figure out if I am in a good dream and have not woken up yet! Not only is this business both honest and responsive, they obviously have hearts and are more than generous. We could not be more appreciative of this given our financial situation. The father of my child was unemployed for a year and 1/2, just got a job in August, and just the day before my first appointment with Total Care, he got laid off. With the timing of all this and with the accident that just happened the weekend prior, we are so extremely thankful for this extremely generous gift.

If you are looking for an honest business who is looking out for your best interests and who you can completely trust, then you have found the right place. We are very impressed with the professionalism, responsiveness, integrity, high level of expertise, quality and timeliness of the work performed at Total Care -- and obviously the price could absolutely not be beaten. Thank you, thank you, thank you for superb service!!!!! You have gained a lifetime customer and we will be sure to refer you to my friends and family. read less

I have gone to Total Care twice becasue they did a phenomenal job repaeiring my car the first time around.... read moreI have gone to Total Care twice becasue they did a phenomenal job repaeiring my car the first time around. Originally, I had some minor damaged caused by a driveway incident. They did a great job on the repairs. I I had made it clear that I was very concerned about the quality of the work to performed. I am very meticulous about things like that. Call me a perfectionist. I had seen a lot of cars on the road that simply screamed "I've been painted". I didn't want that to be my car. I had a tri-coat white pearl paint job and didn't think that it would be possible to repair it properly. Brain assured me that due to their assembly line process all would be good. They actually take the car apart completely so that there are no tape lines, and no metal left un painted, which reduces the chance of corrosion later on. They have a small team for each portion of the repair. One gtoup that takes it apart, one that does mechanical repairs, one that does the paiting, and then another that re-assembles. They actually do all of the body work for most of the new-car dealerships on Rt 44 and that's how I heard about them. They did a great job of trimming the aftermarket grill my insurance provided to fit the front of the car perfectly. I was so please with their work tha5t a couple months later when I got into an accident and all the work they did got ruined, I brought it straight back to them, even though I had moved out of state. They were even nice enough to take some touch up paint to some un-related nicks and dings they found around the car, so now my car looks better than it did when I bought it. (I bought it used). I only have a 2009 Mazda3, but I feel as though they treated my like the owner of a Mercedes.

Also, they put up with my mom, who was extremely rude to Jack when she came to pay for the original repair (she had hit my car in the driveway and was trying to pick apart their work to bring the bill down). They were very polite with her despite her rudeness and I was very impressed. read less