Understanding the Process
Getting into an accident is stressful enough — then comes the paperwork, phone calls, and confusion of dealing with your insurance company. At TC Accident Repair, we help customers every day who are unsure where to start. Here’s a simple breakdown of how the process works and how to protect yourself along the way.
1. Start by Reporting the Accident
As soon as it’s safe to do so, contact your insurance provider to report the incident. Provide basic details — time, location, and photos if available. Most insurers allow online submissions or mobile uploads, which speeds up the claim process.
You are not required to use a repair shop chosen by your insurance company. In Massachusetts, the choice is always yours. TC Accident Repair works with all major insurers and can guide you through every step.
2. Get a Professional Estimate
Once your claim is filed, you’ll receive instructions for obtaining a repair estimate. Our team uses advanced estimating software and communicates directly with adjusters to ensure accuracy and transparency. We also check for hidden damage that might not be visible at first glance — a common issue in collisions.
3. Coordinate Repairs and Rental Cars
When you approve the repair plan, we order parts, schedule the work, and help coordinate a rental car if needed. Because we manage claims every day, we know how to streamline approvals and keep you updated on progress.
4. Review the Work and Warranty
Before returning your car, we perform a full quality inspection — checking alignment, paint finish, and safety systems. All work completed at TC Accident Repair is backed by a written warranty, giving you peace of mind long after the claim closes.
5. Know Your Rights
Massachusetts law protects you from being steered toward a particular shop or accepting aftermarket parts without consent. Choosing a trusted local repair shop ensures that the job is done right — with your best interests first.
Accidents are stressful, but the repair process doesn’t have to be. When you choose TC Accident Repair, you get expert workmanship, open communication, and full insurance support from start to finish.
Need help with an insurance claim? Call or visit us today — we’ll handle the details so you can get back on the road safely.
