“I knew I loved my car, but I didn’t realize exactly how much I loved my car until a delivery truck backed into it in while I was parked at work,” Steven said. “Obviously the costs of repair were going to be taken care of – he destroyed the rear passenger door and quarter panels – but I hadn’t realized how worried I would be about my car during the collision repair process.”
Steven’s stress began when it came time to choose what collision repair shop in Southeastern MA to go to. “This isn’t something I know anything about. I’m not a car guy,” he explained. “So I looked for reviews, and that helped me narrow down my selection. But I couldn’t really choose until I drove around to see what the shop looked like. Some of the places out there – well, let’s say they’re not so nice. And then I found a shop where it’s clean, bright, very professional. For me, that helped seal the deal.”
One of Steven’s first questions for the auto repair technician was can my car be restored to exactly how it was? “And what really gave me confidence is he said “Let’s take a look at it first, and then I’ll be able to answer that question for you.” A thorough inspection revealed the full scope of the damage done by the truck in the parking lot. This covered bodywork as well as mechanical issues, damage to the lights and glass.
“Their top concern was the safety of the vehicle first, and then the cosmetics. And honestly, I hadn’t even really thought about the mechanical aspects of this accident. I just assumed everything was fine.” It turned out that small mechanical repairs would be needed to make Steven’s car roadworthy once again. “Having someone who understood everything that was needed and important to have addressed made this entire process so much less stressful for me.”
“They told me when my car would be ready, and it was good to go right on time,” Steven concluded. “They also helped me deal with the insurance company. For how stressed out I was at the beginning of this experience, it really turned out to be a huge relief. My car’s fixed. It’s safe and looks great. The insurance paperwork’s all been dealt with. No one wants to have an accident, but if you do, you should go to the collision repair shop in Southeastern MA that I did.”