fter an accident, one of the first things your insurance company may say is:
“We can recommend one of our preferred repair shops.”
That sounds convenient — but many drivers in Massachusetts don’t realize they are not required to use the insurance company’s body shop.
Here’s what you need to know.
Your Right to Choose a Body Shop in Massachusetts
Under Massachusetts law, you have the right to choose the collision repair facility that repairs your vehicle.
Insurance companies may:
- Suggest a “preferred” or “direct repair” shop
- Say it will speed up the process
- Offer certain guarantees
But the final decision is yours — not the insurer’s.
What Is an Insurance “Preferred” Shop?
A preferred or DRP (Direct Repair Program) shop has an agreement with the insurance company to handle repairs under certain pricing and procedural guidelines.
That does not automatically mean the shop is better — it simply means they have a business relationship with that insurer.
Some drivers prefer working with a trusted local body shop that prioritizes:
- Manufacturer repair procedures
- Proper structural restoration
- Clear communication
- Personalized service
Will It Cost More If I Choose My Own Shop?
In most cases, no.
Insurance companies are required to pay for reasonable and necessary repairs. If there are questions about repair methods or parts, your repair facility and insurer can communicate directly to resolve them.
Choosing your own shop does not void your coverage.
Why Many Drivers Choose a Local Collision Repair Shop
After an accident, peace of mind matters.
A local collision repair shop in the Raynham and Southeastern Massachusetts area can provide:
- Direct access to the repair team
- Transparent updates
- Proper structural inspections
- Careful recalibration of safety systems
- Advocacy during the insurance process
At TC Accident Repair, we work with all major insurance carriers while keeping our focus on restoring your vehicle safely and correctly.
Bottom Line
If you’ve been in an accident, remember:
✔ You do not have to use your insurance company’s recommended shop.
✔ You have the legal right to choose your repair facility.
✔ Proper repairs protect both your vehicle’s value and your safety.
If you need collision repair in Raynham or anywhere in Southeastern Massachusetts, contact TC Accident Repair for a professional inspection and guidance through the claims process.
